Legal
Privacy Policy
How SHM handles the information we receive through our website and consulting services, and the choices and rights you have.
[01]Overview
SHM Consulting Group (SHM, we, us) provides digital transformation, cybersecurity, cloud, and AI automation services. This policy explains what information we collect through our website and our services, how we use it, and the choices you have. For any privacy question or request, contact us using the details at the end of this policy.
[02]Information you provide
We collect information you choose to share, such as your name, email address, phone number, company details, project context, contact form messages, and meeting details when you contact SHM by email, phone, scheduling, or another direct channel.
[03]Client and engagement information
During a consulting engagement we may receive documents, system details, and other business information needed to deliver the work. We treat this information as confidential, use it only to perform the engagement, and handle it under the terms of the written agreement covering that work.
[04]Website and usage data
When you visit the site, we may automatically receive technical data such as IP address, browser or device type, pages viewed, referring pages, and timestamps. We may record lightweight page and call-to-action events to understand which pages are useful. This data is used for security, reliability, and improving the site, not for advertising.
[06]How we use information
We use information to respond to inquiries, schedule conversations, deliver consulting work, understand and improve our services, keep our systems safe, meet legal and accounting obligations, and maintain business records.
[07]Legal bases for processing
Where applicable law (such as the GDPR) requires it, we process personal data on the basis of your consent, the performance of a contract with you, our legitimate interests in running and improving SHM responsibly, and compliance with legal obligations. You may withdraw consent at any time where processing is based on consent.
[09]Service providers
SHM relies on trusted third-party providers for functions such as hosting, scheduling, email, and analytics. These providers process information on our behalf and under their own privacy policies. We share only what is needed for them to perform their function.
[10]International data transfers
SHM operates from East Africa and works with clients and providers globally, so information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers of personal data.
[11]Data retention
We keep information only as long as needed for the purposes described here and for business, security, legal, and operational reasons. When it is no longer needed, we delete or anonymize it.
[12]Security
SHM applies practical safeguards to protect information, including least-privilege access, secure handling of client material, and restricting access to those who need it. No internet or storage system can guarantee absolute security.
[13]Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, export, or restrict the processing of your personal information, to object to certain processing, and to withdraw consent. To exercise a right, contact us and we will respond within the time required by applicable law.
[14]Data deletion requests
You can request deletion of the personal data we hold about you at any time by emailing SHM with the subject Data Deletion Request. We will delete or anonymize your data unless we are required to retain some records for legal, security, or accounting reasons.
[15]Children's privacy
SHM's website and services are intended for businesses and adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
[16]Changes to this policy
We may update this policy when our website, services, or legal requirements change. We will revise the Last updated date above, and significant changes may be highlighted on this page. Continued use after an update means you accept the revised policy.
[17]Contact us
SHM Consulting Group is the controller of the personal data described here. For any privacy question or request, contact us by email or phone using the details in the panel above and on the Contact page.